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Answers to the most common questions
HOW DO I MAKE A PURCHASE
Shopping at The Greek Wine shop is easy:
- Once you have found an item, choose the amount and click on the ‘ADD TO CART’ button on the product page.
- Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top right of the page.
Click on ‘CHECKOUT’ to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at The Greek Wine shop without creating an account.
However, register with us and you’ll be able to enjoy the following benefits
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add sold out items and products you love to your Wish List
- Save your address and card details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES THE GREEK WINE SHOP ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, American Express and Maestro cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Stripe.
First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care on 01274 792136 (UK) or +44 (0)1274 792136 (from a mobile or internationally), 24 hours a day, seven days a week.
DO YOU SHIP TO PO BOXES AND FREIGHT FORWARDING ADDRESSES?
Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.
DOES THE GREEK WINE SHOP SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments, please call customer care on 01274 792136 (UK) or +44 (0)1274 792136 (from a mobile or internationally) for assistance.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your shipment number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.